Liability Claims Handler - CH2
Hours: Full-Time, 37.5 hours Monday-Friday.
Location: Stoke-on-Trent/Hybrid
This position is hybrid based out of our office in Stoke-on-Trent, successful candidates will therefore be required to attend the premises on a regular basis to start.
Our Opportunity:
Location: Stoke-on-Trent/Hybrid
This position is hybrid based out of our office in Stoke-on-Trent, successful candidates will therefore be required to attend the premises on a regular basis to start.
Our Opportunity:
In this role, you will be responsible for handling low level liability claims of £25K and below on behalf of various insurers. Your responsibilities will include the investigation and assessment of any evidence surrounding our policyholders claim against their policy, ensuring claims are handled on a proactive basis in accordance with the insurers claims handling philosophy.
What will your day look like:
- To establish if cover is in place for the claim.
- To record all claims on the digital claims handling system.
- To investigate all liability claims either from the desk or by instructing loss adjusters.
- To make the decision on liability.
- To negotiate settlement of the claim.
- To ensure compliance with all legal timescales and client SLA’s.
- To build relationships with external clients and stakeholders.
- Experience of policy wording and terms and conditions.
- Knowledge of insurance and the insurance market.
- Knowledge of how to value an injury claim.
- Knowledge of reserving philosophies.
- Knowledge of Civil Procedure Rules and the Claims Portal.
Knowledge and Abilities:
This role would suit candidates who have experience in cradle to grave handling in any type of claim, who have experience ideally in Fast-Track and/or Recoveries.
Other desirable attributes include:
Other desirable attributes include:
- Good communications skills at all levels
- Excellent customer service.
- The ability to work as part of a team.
- Must be able demonstrate adaptability and flexibility.
- Good planning and organisational skills.
- Good IT skills
Benefits:
Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working; hybrid, work from home or join a collaborative office space
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
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About Davies
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.
We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.
Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.
We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.
Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.
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