Internal Communications Manager
We’re looking for an Internal Communications Manager to support our shared services department, largely based in Pune & Mumbai, India. Our growing, global shared services team comprises of 500+ employees supporting Davies’ global operations in the insurance & financial services markets. Davies launched its first Shared Services office in Pune, India one year ago, and it has quickly gown to be a large operating hub, supporting the global business. Its teams span a range of specialist roles, from IT & technology to claims & finance roles as well as marketing. The Internal Communications Manager for the shared services function will be responsible for working closely with shared services leadership & HR teams, defining internal communications objectives on a local level whilst ensuring all activity is in line with Davies’ brand, values and messages globally. As our business grows, we adapt and change the way we operate, and our internal communications team play a vital role in ensuring our employees stay informed and up to date with our organisation’s evolution.
Key Responsibilities
Establishing and maintaining strong relationships with the shared services leadership team and advise on strategic internal communications approach. Establish and maintain strong relationship with core supporting functions including HR, IT, Compliance, Operations & Finance to develop a holistic overview of the department’s activity and objectives & ensure communications to support these activities in the shared services function are planned, scheduled & executed accordingly. Write & develop engaging & exciting communications, with clear call to actions that drive the business objectives.
Work closely with our change management team to ensure change within shared services is communicated effectively and in an easy to digest way.
Create, implement, and manage a proactive internal communications programme tailored to our shared services teammates. Establish a cadence of regular content for newsletters, leadership townhalls, and other regular internal communications for the shared services function.
Ensure shared services is represented on the Group Intranet site and hosts shared documentation and information.
Identify and advise the most effective way to cascade messaging through a variety of communication channels including the employee intranet, newsletters, emails, webinars, internal notice boards and posters.
Collaborate and work with communication peers across the corporate communications team to ensure the shared services plan incorporates divisional and group messaging and communications. Collaborate and work with communications peers within the external communications team to help identify employees / business news stories appropriate for external communications.
Tailor, develop, plan and edit content for a shared services audience.
Deliver monthly reports to the leadership team on activities executed & planned.
Work closely with our change management team to ensure change within shared services is communicated effectively and in an easy to digest way.
Create, implement, and manage a proactive internal communications programme tailored to our shared services teammates. Establish a cadence of regular content for newsletters, leadership townhalls, and other regular internal communications for the shared services function.
Ensure shared services is represented on the Group Intranet site and hosts shared documentation and information.
Identify and advise the most effective way to cascade messaging through a variety of communication channels including the employee intranet, newsletters, emails, webinars, internal notice boards and posters.
Collaborate and work with communication peers across the corporate communications team to ensure the shared services plan incorporates divisional and group messaging and communications. Collaborate and work with communications peers within the external communications team to help identify employees / business news stories appropriate for external communications.
Tailor, develop, plan and edit content for a shared services audience.
Deliver monthly reports to the leadership team on activities executed & planned.
Skills, Knowledge & Expertise
Excellent project management skills and ability to prioritize
Experience working in the insurance or professional services industries
Experience using intranet and other online internal communications tools
Experience working in the insurance or professional services industries
Experience using intranet and other online internal communications tools
À propos de Davies
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.
We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.
Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.
We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.
Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.
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