Claims Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Stoke

Description

Claims Handler

Stoke-On-Trent - ST1 3DH

37.5 hours per week

Hybrid working after probation!

Interested in starting a career in an international insurance company? Look no further! Davies is seeking a Claims Handler to join our successful Property team in our Stoke office. This role will place you at the heart of our customer journey and you will be the first point of contact in moments that matter to our clients.

What will your day look like:

Liaising with customers, insurers, suppliers, and colleagues nationwide
Analysing policies to determine claim coverage and devise efficient claims processing strategies
Keeping policyholders informed about claim progress through well-crafted correspondence
Setting up new claims, appoint contractors, and update internal systems
Issuing payments and arrange settlements as needed
Ensuring compliance with contractual and regulatory requirements
Contributing to team success and driving business growth

The working days are Monday to Friday but you might be required to work Saturdays on a rota basis.

Knowledge and Abilities:

Customer-Centric Approach: As a great communicator, you’ll be the voice of Davies. Your empathetic service will leave a lasting impression on our customers.
Thriving in Fast-Paced Environments: Embrace challenges and deliver swift outcomes
Attention to Detail: Excellence lies in the little things.
Proactive Attitude: We love enthusiasm! Be the driving force behind positive change.
Numeracy, Literacy and IT: You can offer strong numeracy, literacy and IT skills
Adaptability: Challenging conversations? No problem. You handle them with grace and professionalism.

Benefits

Career & Purpose

Davies Innovation Lab
Leadership training programme
Funding for professional qualifications
Thrive at Davies; learning opportunities

Environmental & Social

The Davies Foundation
Local charity funding
Pennies To Heaven
Employee Resource Groups
Employee volunteering programme

Financial Health

Pension, 5% employee and 5% employer contribution
My Choices at Davies provides; High Street discounts and Financial wellbeing hub
Life assurance: x4
Refer a Friend
Cycle to Work Scheme
Lease car salary sacrifice
Davies Incentive Plan
Enhanced maternity, paternity and adoption pay

Metal, Physical & Emotional Wellbeing

Wellbeing centre; move, munch, money & mind focus
Discounts with 100's of UK retailers
EAP; 24/7 confidential helpline
25 days holiday, increases to 26 days after 5 years and 27 after 10 years
Flexible working; hybrid, work from home or join a collaborative office space
Dress for your day
Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

Applied

Claims Handler Video Interview

CV Review

Initial Phone Call

Interview

Offer

Hired