Motor - Hire Agent

Department: Client Management

Employment Type: Fixed Term - Full Time

Location: Birmingham

Description

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:

Reward platform – discounts for over 800 retailers
25 days holiday including UK bank holidays (rising with service plus option to purchase up to 5 extra days a year!)
Development, training, and professional qualifications

Davies Group are looking to recruit a Hire Agent to work within our Vehicle Replacement Group team in Birmingham. This role will require you to sensitively communicate with parties involved in car accidents and gather information for the purposes of processing and assessing a claim. You'll have great customer service skills and ideally have a background in insurance or credit hire, but full training is provided if you are entry-level. At Davies, we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.

What will your day look like:

Process vehicle hire requests from our corporate clients on the inhouse system within agreed SLA’s
Process Bookings of the hire vehicle using the companies preferred supply chain via the in-house system
Process delivery of the hire vehicle using the companies in house system
Managing a caseload of claims to plan telephone contact and updates with the client, the insurance company and other third parties involved in the claim
Keep quality records of the history and up to date position of claims awaiting hire decisions or hire arrangements
Provide advice to client regarding the claim and any additional services offered by the business
Comply to all technical and regulatory processes and procedures
Any other duties as commensurate under this role

Knowledge and Abilities:

Previous experience in a busy administration and customer services role
Proactive in solving problems and organising own workload
A quick learner with a natural ability to understand processes and technical information
A background in an insurance or credit hire business would be an advantage or desirable
A good overall ability with technology including Microsoft office packages

Benefits

Career & Purpose

Davies Innovation Lab
Leadership training programme
Funding for professional qualifications
Thrive at Davies; learning opportunities

Environmental & Social

The Davies Foundation
Local charity funding
Pennies To Heaven
Employee Resource Groups
Employee volunteering programme

Financial Health

Pension, 5% employee and 5% employer contribution
My Choices at Davies provides; High Street discounts and Financial wellbeing hub
Life assurance: x4
Refer a Friend
Cycle to Work Scheme
Lease car salary sacrifice
Davies Incentive Plan
Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

Wellbeing centre; move, munch, money & mind focus
Discounts with 100's of UK retailers
EAP; 24/7 confidential helpline
25 days holiday, increases to 26 days after 5 years and 27 after 10 years
Flexible working
Dress for your day
Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

Applied

Hire Agent Video Interview

CV Review

Initial Phone Call

Interview

Offer

Hired