Adjusters Assistant

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Home United Kingdom

Description

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:

Reward platform – discounts for over 800 retailers
25 days holiday including UK bank holidays (rising with service plus option to purchase up to 5 extra days a year!)
Development, training, and professional qualifications

We are looking to recruit an organised and self-motivated Adjuster Assistant. The successful candidate must have good time management and have the ability to prioritise their workload effectively to ensure all tasks are completed within set deadlines.

What will your day look like:

Review and register new claim notifications, attaching all relevant documentation and issuing acknowledgements where required
Processing claims data ensuring accurate and timely data input
Creating new claim files where required
Review and updating monthly bordereaux and ensuring data analysis is correct
Answer telephone calls as required and deal with general claim enquiries
Support Loss Adjusters with tasks
Monitoring departmental email inboxes, actioning, and distributing as required
Home based but occasional in person office meetings
Issuing reports and emails and other tasks to support the loss adjuster and the business plan as and when necessary to ensure company business objectives are met
Produce claims updates to clients
Chasing payment of claims

Knowledge and Abilities:

A good standard of written English
Previous experience of working in an office support role
Familiarity with standard office packages such as Word and Excel
Demonstrate a high level of accuracy in data input and attention to detail
Is proactive and resilient, seeking to get things done and at the same time deal with a variety of tasks
Provides solutions rather than problems – shows initiative
Work to deadlines to achieve client service level agreements in a changing and demanding environment
Able to demonstrate effective management of time and resources
Able to identify when guidance is required from other team members on decision making
Ability to adapt and take on new challenges when required
Can demonstrate evidence of being an effective team member, interacting positively with colleagues, communicating effectively with a diverse group of people
Ensure accuracy, adherence to, and compliance with varied client processes
Able to demonstrate effective customer service skills, actively seeking and responding to feedback

Benefits

Career & Purpose

Davies Innovation Lab
Leadership training programme
Funding for professional qualifications
Thrive at Davies; learning opportunities

Environmental & Social

The Davies Foundation
Local charity funding
Pennies To Heaven
Employee Resource Groups
Employee volunteering programme

Financial Health

Pension, 5% employee and 5% employer contribution
My Choices at Davies provides; High Street discounts and Financial wellbeing hub
Life assurance: x4
Refer a Friend
Cycle to Work Scheme
Lease car salary sacrifice
Davies Incentive Plan
Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

Wellbeing centre; move, munch, money & mind focus
Discounts with 100's of UK retailers
EAP; 24/7 confidential helpline
25 days holiday, increases to 26 days after 5 years and 27 after 10 years
Flexible working
Dress for your day
Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

Applied

Adjusters Assistant Video Interview

CV Review

Initial Phone Call

Interview

Offer

Hired